Mô Tả Công Việc

Handle all incoming user support and escalate accordingly via SAManage Platform
Capable of setting up new workstations and replacements which may require lifting 20 lbs or more
Capable of assisting users with Backup and Restore.
Assist users with various software installation, updates and troubleshooting.
Proficient in supporting GSuite, Microsoft O365 products, Adobe, Jira, CRM.
Manage office phone lines and VOIP, as applicable
Maintaining software and hardware assets through internal systems.
Understanding of Local Area Network with basic configuration knowledge.
Update all IT documentation as advised by supervisor. Management of inventory and refurbishment procedures.
Perform special projects as assigned by supervisor.
Perform onboarding procedures per company standards for new staff.
On-call rotation required for after-hours emergency supports.
Correct management of billing and invoices with Finance team.
Support tasks relating to DevOps.
Strong desire to learn in a fast-paced environment.
Experience with cloud environment (Azure and/or AWS)

Yêu Cầu Công Việc

Minimum of 2-year experience in a position related to Tuyển IT Support or/and DevOps
Good English communication skills both written and verbal
Experience in working with ticketing systems
Proficient in supporting Windows 10 environment and mobile devices (iOS / Android)
Previous experience working in a desktop support environment
Functional knowledge of LAN protocols
Basic knowledge of Microsoft Azure and AWS
Basic knowledge of DevOps toolset
Basic knowledge with monitoring tools
Proven to work independently and capable of working in a team environment
Smart, loyal, hard-working and super organized person.

BENEFITS:

DFO CULTURE:

To apply for this job email your details to duckhacnguyen.ldxh@gmail.com